# Service Businesses

> OnDraft builds connected systems for service businesses — CRM, jobs, scheduling, finance and the AI employee that can actually see the work.

Service businesses hide complexity in people. When the people are busy, the process is the inbox.

Jobs, appointments, account history, invoices, and “can someone just check that” are the stack. We map it, connect the tools you already bought, and introduce Bud where questions and follow-ups currently bounce around staff.

The same drafting idea applies as in wholesale: understand the operation, connect the data, build the workflow, then give the AI employee a real job.


## Common bottlenecks

- CRM that sales trusts and operations ignores
- Job status in chat instead of a system
- Invoices raised late because nobody closed the job
- No single answer to “where are we with this customer?”

## Systems we connect

- CRM connected to order or job management
- Finance events from completed work
- Bud for account status and missing information
- Automation of the follow-ups that currently need a memory

## FAQs

### Are you only a warehouse company?

Warehouse and logistics are a deep practice, not the whole company. OnDraft drafts operating systems for businesses where fragmented software is the constraint — including service operations.