# Live for customers

> Customer experience expectations for buyers joining an OnDraft Live show.

Buyers expect a live show to feel immediate. Operators expect **accurate orders** after the excitement.

## Experience principles

- Checkout behaviour should mirror the merchant’s approved Live configuration.
- Post-purchase communication remains the merchant’s responsibility unless explicitly scoped.
- Stock availability shown during a show must reflect warehouse authority.

We design for trust on both sides of the transaction — viewer and operator.